Privacy Policy

LivréPay ("we", "us", or "our") operates the LivréPay payment gateway platform and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

By accessing or using our Services, you agree to the collection and use of information as described in this policy. If you do not agree with the terms of this policy, please do not access the Services.

We collect information in the following ways:

Account Information: When you register as a merchant, we collect your name, email address, phone number, business name, and government-issued identification documents for KYB (Know Your Business) verification.

Transaction Data: We collect data about each payment transaction processed through our platform, including amounts, currencies, timestamps, payment method types, and transaction statuses.

Technical Data: We automatically collect IP addresses, browser types, device identifiers, operating system information, and usage logs when you access our platform.

Customer Data: When your customers initiate payments through your integration, we collect the minimum data required to process the transaction (e.g., phone number, email address, amount).

We use the information we collect to:

• Process and settle payment transactions on your behalf
• Verify merchant identities and prevent fraudulent activity
• Provide technical support and respond to inquiries
• Send transactional notifications and account alerts
• Comply with applicable laws and regulations, including AML/CFT requirements
• Improve our Services and develop new features
• Generate anonymized analytics reports

We process your personal data under the following legal bases:

Contract Performance: Processing is necessary to provide the payment services you have contracted with us for.

Legal Obligation: We are required to process certain data to comply with financial regulations, anti-money laundering laws, and tax obligations.

Legitimate Interests: We process certain data to detect and prevent fraud, ensure platform security, and improve our services.

We do not sell your personal information. We may share your data with:

Payment Providers: We share necessary transaction data with Wave, Orange Money, MTN MoMo, Peya Pay, and cryptocurrency network providers to process payments.

Regulatory Authorities: We may disclose information to financial regulators, law enforcement, or government bodies when required by law.

Service Providers: We engage third-party vendors for cloud hosting, fraud detection, and customer support. These vendors are contractually bound to protect your data.

We retain your personal data for as long as your merchant account is active and for a minimum of five (5) years after account closure to comply with financial regulations and legal obligations. Transaction records may be retained for up to seven (7) years as required by applicable law.

We implement industry-standard security measures to protect your data, including TLS 1.3 encryption in transit, AES-256 encryption at rest, HMAC signature verification for API requests, and regular third-party security audits.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where not precluded by legal obligations)
• Object to certain processing activities
• Request data portability in a machine-readable format

To exercise any of these rights, please contact us at privacy@livrepay.com.

We use essential cookies to maintain your session and prevent cross-site request forgery attacks. We may use analytics cookies to understand how merchants use our dashboard. You can disable non-essential cookies through your browser settings, though this may affect platform functionality.

Your data may be transferred to and processed in countries outside your country of residence. We ensure all international transfers comply with applicable data protection law and are protected by appropriate safeguards, including standard contractual clauses.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated revision date and, where appropriate, by sending you an email notification.

If you have questions about this Privacy Policy or our data practices, please contact us: